Frequently asked questions
What is the return policy?
We accept returns and exchanges on unused items in their original packaging within 10 days of delivery for orders shipped to Canada and the U.S.
Do you cover the cost of return shipping?
Return shipping fees for Canada and U.S. orders are the responsibility of the customer.
How do I initiate a return?
To start a return or exchange, please complete the form on our Concierge page or email us directly at diamotims@gmail.com. Our team will guide you through the process.
Do you offer free shipping?
We offer complimentary domestic shipping on all orders within Canada. For orders to the U.S., shipping rates are calculated at checkout.
How long will it take to receive my order?
Please allow 1–2 business days for us to process and prepare your order. Once shipped, estimated delivery times are:
- Canada: 3 to 9 business days
- United States: 6 to 10 business days
How can I track my order?
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number and a link to monitor your delivery status.
What materials are used for the 1975 Envelope Bag?
Our bags are handcrafted from responsibly sourced genuine leather, selected for its durability and smooth finish. The interior is fully lined with soft fabric, and all hardware is heavy-duty and top-quality to ensure resilience.
Does the bag fit large smartphones?
Yes. The main compartment is spacious enough to comfortably fit a full-size wallet and various smartphone sizes, alongside your other essentials.